Contact Notice

At Verve, we believe meaningful relationships are built on trust. When you choose to hear from us, we want you to feel confident about how we use your information, why we contact you, and how you stay in control. This notice sets out, in plain language, how we manage your data when we get in touch.

1. Why We Contact You

When you share your details with Verve, whether you’re downloading content, registering for an event, or simply staying in the loop, you may hear from us about:

  • New thinking, insights, and perspectives from Verve

  • Product and platform updates

  • Webinars, events, and industry opportunities

  • Relevant content we believe adds value to your work

  • Responses to any enquiries or content requests you’ve made

We focus on clarity, relevance, and respect for your time. You’ll only receive what you’ve asked for or what we genuinely think will benefit you.

2. The Information We Use

To communicate effectively, we typically collect:

  • Your name

  • Your work email address

  • Your job title and organisation

  • Your communication preferences

  • Any additional information you choose to share with us

We may also use simple engagement data - such as whether you’ve opened an email - to help us tailor and improve the experience.

3. How We Look After Your Data

Protecting your data is fundamental to how we operate. Your information is stored securely within Verve’s approved systems, and only the teams who need it to deliver relevant communications (such as marketing, research, or product teams) can access it.

We hold your information only for as long as it serves the purpose you agreed to - or until you tell us you’d like it removed.

4. When We Share Data (and When We Don’t)

To support the way we communicate, we sometimes work with trusted, GDPR-compliant partners - for example, email or CRM providers. They process data strictly according to our instructions.

We never sell your data. And we never share it for someone else’s marketing.

5. Your Choices, Your Rights

You’re in control. At any point, you can:

  • Unsubscribe using the link in any email from us

  • Update your preferences if you want to hear about certain topics but not others

  • Request access to the personal data we hold

  • Ask us to correct or delete your information

  • Withdraw consent whenever you choose

6. Our Basis for Getting in Touch

We contact you in one of the following ways:

  • With your consent - when you actively opt in

  • Based on legitimate interest, when we believe our content is relevant and useful to you (and you can opt out at any time)

  • As part of fulfilling a request, such as sending content you’ve asked for

We always aim to be transparent about why you’re hearing from us.

7. Useful Links

For a wider view of how we protect personal information across the business, please see our full Privacy Policy and GDPR Statement.

8. Talk to Us

If you ever have questions about this policy or how we handle data, you can reach us at: grc@vervevero.com